TERMS OF SERVICE

Positive Response Services Pty Ltd (ACN 627 477 276)
Trading as Positive Response Dog Training and Positive Response Assistance Dogs

Last updated: 02.10.2026

1. ACCEPTANCE OF TERMS

By purchasing, registering for, or accessing the Positive Response Dog Training online course, you agree to be bound by these Terms of Service.

The Course is provided by Positive Response Services Pty Ltd ("we", "us", "our" or "Positive Response").

You must be legally capable of entering into a binding agreement to purchase and use the Course. Your Course access is personal to you and cannot be transferred or shared without our written permission.

2. THE ONLINE COURSE

The Course provides online dog-training education and may include videos, written materials, exercises, worksheets, progress activities and other online resources.

The Course is designed around positive reinforcement and force-free training principles.

We may use third-party platforms and service providers to deliver the Course, manage accounts, process payments and communicate with you.

We may reasonably update or modify Course content, technology or delivery methods from time to time.

3. 12-MONTH SUBSCRIPTION

Your subscription begins when your registration and payment are accepted and continues for a fixed period of 12 months.

Your subscription does not automatically renew.

At the end of the 12-month term, your Course access will expire unless you manually renew your subscription and pay the applicable renewal fee.

Renewal pricing may differ from your original subscription price.

4. PAYMENT

Payment methods may include debit card, credit card and other payment methods made available by us or our payment providers.

Payments made through a third-party payment provider, such as Afterpay, are also subject to that provider's terms and conditions and privacy policy.

If a payment fails, we may contact you to update your payment details or arrange payment. Subject to applicable law, we may suspend Course access while an amount remains outstanding.

Payment processing may be provided by third-party payment providers and may be subject to their terms and privacy policies.

5. REFUNDS AND CANCELLATION

The Course is sold as a fixed 12-month subscription.

If you change your mind after purchasing the Course, you may not be entitled to a refund solely because you no longer wish to participate, subject to your rights under the Australian Consumer Law.

If we are unable to provide the Course, we will provide any remedy required by applicable law.

If your dog passes away, you may contact us with appropriate supporting documentation, such as a veterinary letter. Any refund or alternative arrangement will be considered on a case-by-case basis and remains subject to applicable law.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

6. AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Where the product is functioning and operating as intended, issues experienced by the client will not, in themselves, constitute a failure of the product or service.

A major failure will only be considered where there is sufficient evidence that the product has failed to provide the intended service or has otherwise been ineffective. Any request for a refund must be supported by evidence demonstrating that the product has not been effective in achieving the intended outcome.

The client may record and document the dog’s progress throughout the training programme, including through video evidence. This evidence may be used to assess whether reasonable progress has been made.

For a failure that is not considered a major failure, the business may first seek to address or rectify the issue within a reasonable time. A refund or ex gratia payment may only be considered where there is sufficient evidence that the product has been ineffective and that reasonable progress has not been achieved despite the product being used as intended.

Any refund or ex gratia payment will be considered on the basis of the individual circumstances and the evidence available.

Nothing in these Terms is intended to limit your rights under the Australian Consumer Law.

7. YOUR RESPONSIBILITIES

You are responsible for:

• Providing accurate registration information.

• Keeping your login details secure.

• Not sharing your Course access with another person.

• Following the Course instructions and participating consistently.

• Using appropriate care and supervision when training your dog.

• Seeking veterinary or appropriately qualified professional assistance where your dog's health, safety or behaviour requires it.

Every dog is different. We do not guarantee a particular training result, behavioural outcome or timeframe.

You should stop an exercise if your dog shows signs of pain, distress, fear or unsafe behaviour.

8. TRAINING METHODS AND SAFETY

Positive Response Dog Training uses positive reinforcement and force-free training methods.

We do not endorse training methods or equipment intended to cause pain, fear or harm, including shock collars, citronella collars and check chains.

The Course provides general educational information and is not a substitute for veterinary advice, medical advice or individual professional behavioural assessment.

You remain responsible for your own safety and the safety and welfare of your dog while undertaking training.

9. ASSISTANCE DOG TRAINING

Participation in the Positive Response Assistance Dogs (PRAD) programs is subject to additional eligibility and training requirements.

Completing this online Course does not qualify your dog as an assistance dog.

Further assessment and individual training is required, and participation does not guarantee that your dog will qualify as an assistance dog.

10. COURSE MATERIALS AND INTELLECTUAL PROPERTY

All Course videos, written materials, training instructions, worksheets, graphics, images, audio, documents, branding and other Course content remain the property of Positive Response Services Pty Ltd or the relevant rights holder.

You receive a limited, personal, non-transferable licence to use the Course for your own non-commercial purposes during your subscription.

You must not copy, sell, reproduce, distribute, share, upload, publish or commercially use Course materials without our written permission.

You must not share your Course login or allow another person to access your subscription.

11. VIDEOS, PHOTOS AND CUSTOMER CONTENT

You may be asked to provide videos, photographs, progress information or other material as part of the Course.

You retain ownership of material you provide to us.

We may use material you provide to administer the Course, assess progress and provide customer support, in accordance with our Privacy Policy.

If you provide us with photographs, videos or testimonials we accept this as consent to use these for public marketing or advertising purposes.

12. ACCEPTABLE USE

You must not use the Course:

• For an unlawful purpose.

• To copy or reproduce our Course as your own.

• To distribute Course materials to others.

• To share your account.

• To interfere with the Course platform.

• To harass, threaten or abuse our staff or other customers.

We may suspend or terminate access where reasonably necessary because of a serious or material breach of these Terms, subject to applicable law.

13. PRIVACY

We collect and manage your personal information in accordance with our separate Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us regarding privacy matters.

14. TERMINATION AND EXPIRY

Your subscription automatically expires at the end of the 12-month subscription period unless you manually renew it.

We may suspend or terminate access where reasonably necessary due to serious misuse, unlawful conduct, unauthorised sharing of Course materials or account access, material breach of these Terms, or non-payment, subject to applicable law.

Termination or suspension does not remove any rights or obligations that have already accrued.

Nothing in these Terms prevents you from exercising rights available to you under the Australian Consumer Law.

15. LIABILITY

To the extent permitted by law, we are not responsible for outcomes arising from your misuse of the Course, failure to follow instructions, failure to seek appropriate professional assistance, or circumstances relating to your dog's individual health, behaviour or environment.

We do not guarantee that the Course will be uninterrupted or completely free from technical errors.

Nothing in these Terms excludes or limits any liability, right or remedy that cannot legally be excluded or limited.

16. DISPUTES

If you have a complaint or dispute, please contact us first so that we can attempt to resolve the matter.

Email: [email protected]

Nothing in these Terms prevents you from exercising any rights available under the Australian Consumer Law.

17. GENERAL

We may update these Terms from time to time. We will use reasonable endeavours to notify you of material changes.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms are governed by the laws of Queensland, Australia, subject to any rights you may have under applicable law.

18. CONTACT

Positive Response Services Pty Ltd
ACN 627 477 276
Trading as Positive Response Dog Training and Positive Response Assistance Dogs

Email: [email protected]

Website: https://www.positiveresponse.com.au/