Privacy Policy

Positive Response Dog Training

Information We Collect

When you visit the Positive Response Dog Training website, our web server may automatically collect certain information for statistical and website-management purposes, including:

• The number of users who visit the website.

• The date and time of visits.

• The pages accessed.

• The user's top-level domain name, for example .com, .gov, .au or .uk.

• The website visited immediately before accessing our website.

• The type of browser being used.

• The user's operating system, such as Windows or Mac.

This information is generally collected as anonymous statistical data and is used to evaluate website usage, improve our website and improve the content and services we provide.

We do not use this statistical information for the purpose of identifying individual users.

Personal Information

In addition to information collected automatically when you access our website, we may collect personal information when you voluntarily provide it to us.

This may occur when you:

• Purchase a product or service.

• Subscribe to our online courses or services.

• Enter a promotion or competition.

• Complete a survey.

• Contact us.

• Submit an online form.

• Participate in a discussion forum or membership area.

• Provide information required to process a payment or transaction.

When you purchase a product or service, we may collect information reasonably necessary to complete and administer the transaction. This may include your name, billing address, telephone number, email address, and other information necessary to process your purchase.

Where our website collects personal information, we aim to provide appropriate explanation about how that information will be used.

When You Email Us

When you contact us by email, we may record your email address and any other information you voluntarily provide.

We will use your email address for the purpose for which you provided it and for other purposes reasonably connected with providing our services or administering our business, where permitted by law.

Your email address will not be added to an external marketing mailing list unless you have requested or consented to this, or where we are otherwise permitted to contact you under applicable law.

We will not disclose your personal information to another party except where permitted or required by law, or as otherwise explained in this Privacy Policy.

Information Collected Through Online Forms

Personal information collected through an online form or other website facility will be:

• Collected by lawful and fair means.

• Collected for a legitimate and identified purpose.

• Used for the purpose for which it was collected and for other purposes permitted by law.

• Managed in accordance with applicable privacy legislation.

We will take reasonable steps to ensure that you are aware of the purpose for which your personal information is collected.

Management of Personal Information

Positive Response Dog Training takes the privacy and security of personal information seriously.

Our staff and contractors who have access to personal information are expected to maintain confidentiality and comply with our privacy obligations.

Where appropriate, staff members may receive privacy training and/or be required to sign confidentiality agreements.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Cookies

When you visit our website it may use cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device when you visit a website. Cookies may assist with website functionality, remembering preferences, analysing website usage and improving your experience.

Most internet browsers are configured to accept cookies. If you prefer not to receive cookies, you can generally adjust your browser settings to refuse cookies or to notify you when cookies are being used.

Disabling cookies may affect the functionality of certain areas of our website.

Use of Collected Information

The information we collect, including information associated with cookies, may be used to:

• Provide and administer our products and services.

• Process purchases and payments.

• Manage your account or subscription.

• Provide access to online courses and resources.

• Communicate with you regarding your account, purchases or services.

• Respond to enquiries and provide customer support.

• Personalise aspects of your website experience.

• Improve our website, courses, products and services.

• Analyse website traffic and usage.

• Estimate the size of our audience and understand website usage patterns.

• Administer promotions and competitions.

• Provide discounts or other benefits where applicable.

• Notify you about relevant updates, services, events, products or other business information.

We may occasionally contact you with information regarding special events, products, services or other activities at Positive Response Dog Training where permitted by applicable law.

Where required, marketing communications will provide an appropriate option to unsubscribe or opt out of receiving further marketing communications.

Disclosure of Personal Information

Positive Response Dog Training does not sell or rent your personal information.

We may disclose personal information to service providers, contractors, business partners or other third parties where reasonably necessary to:

• Operate our business.

• Provide our products and services.

• Process payments.

• Administer our website.

• Provide website, technology or hosting services.

• Communicate with you.

• Perform services on our behalf.

Where a promotion, competition or service is jointly operated or sponsored with another organisation, information may be shared where appropriately disclosed and permitted by law.

We may also disclose personal information where required or authorised by law.

External Links

Our website may contain links to third-party websites, including websites operated by sponsors, advertisers, suppliers or other organisations.

Positive Response Dog Training does not control the privacy practices, collection or use of information by those third parties.

Any personal information you provide directly to a third-party website will be subject to that third party's privacy policy and terms of use.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Security of Information

We take reasonable steps to protect personal information held by us against misuse, interference, loss and unauthorised access, modification or disclosure.

Where information is transmitted through our website, appropriate security measures, including encryption technology where available, may be used to protect information during transmission.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Your Privacy

Positive Response Dog Training respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws.

If you have any questions, concerns or requests regarding the way we handle your personal information, please contact Positive Response Dog Training using the contact details provided on our website.